WriteDouce

Orders & Shipping

How long will it take to receive my order?

Processing typically takes 1-2 business days. Shipping times vary by destination and selected service. You will receive a tracking number via email once your order ships. For estimated delivery windows to your region, please refer to our Shipping Information page.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that customers are responsible for any applicable customs duties or import taxes.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet entered the shipping process.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for items in new, unused, and original packaging. For hygiene reasons, personalized writing instruments and opened ink/refill products are non-returnable. Please initiate your return through our Returns Portal. The customer is responsible for return shipping costs unless the item is faulty or incorrect.

How long does a refund take?

Once we receive and inspect your returned item, we will notify you of the refund status. If approved, your refund will be processed to your original payment method within 5-10 business days. The time it appears on your statement depends on your bank or card issuer.

Products & Care

How do I care for my leather notebook or planner?

To maintain the quality of genuine leather, keep it away from direct heat and moisture. Use a dry, soft cloth for regular dusting. For specific cleaning, we recommend using a leather conditioner suitable for the leather type. Avoid using harsh chemicals.

Do your pens come with a warranty?

Yes, most of our premium writing instruments come with a manufacturer's warranty against defects in materials and workmanship. Warranty periods vary by brand and are detailed on each product page. This warranty does not cover damage from misuse, accidental drops, or normal wear and tear.

Can I get refills for my pen?

Absolutely. We carry a wide range of ink refills, cartridges, and converters for the pens we sell. You can find compatible refills on the product page of your specific pen model or by browsing our Refills & Ink category.

Payment & Security

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted using SSL technology for your security.

Is my payment information secure?

Yes. We use industry-standard Secure Sockets Layer (SSL) encryption to protect your personal and payment information during transmission. We do not store your full credit card details on our servers.

Contact & Support

I have a question not answered here. How can I get help?

Our customer support team is happy to assist you. For the fastest service, please email us at [email protected]. Please include your order number (if applicable) and details of your inquiry. We strive to respond to all emails within one business day.

Faq