Privacy policy

1. Introduction

Welcome to WriteDouce. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how WriteDouce ("we," "us," or "our") collects, uses, stores, and protects your information when you visit our website www.writedouce.com and purchase our products, including Writing Instruments, Notebooks & Planners, and Filing & Organization supplies.

By using our website, you consent to the data practices described in this policy. We comply with applicable international data protection regulations, including the General Data Protection Regulation (GDPR) and similar standards.

2. Information We Collect

We collect information to provide and improve our services. The types of data we collect include:

Personal Information: When you make a purchase, we collect your name, billing and shipping address, email address, and payment details. Payment information is processed securely by our third-party payment processors and is not stored on our servers.
Automatically Collected Data: We automatically receive and record information from your browser or device, such as your IP address, device type, browser type, referring/exit pages, operating system, and browsing behavior on our site (e.g., pages viewed, time spent). This is primarily collected via cookies and similar tracking technologies.
Communication Data: If you contact us via email, we collect the content of your message and our correspondence.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including sending order confirmations and shipping notifications.
To communicate with you regarding your purchases, customer service inquiries, and to respond to your messages.
To improve our website, product offerings, and customer experience through analysis of browsing patterns and site usage.
To prevent fraud, enhance security, and comply with legal obligations.
To send you marketing communications about our products, promotions, and news, where you have given your explicit consent to receive such communications. You may opt-out at any time.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our processing of your personal data is based on:

Contractual Necessity: Processing necessary to fulfill the sales contract with you (e.g., order processing and delivery).
Legitimate Interests: Processing for our legitimate business interests, such as website security, fraud prevention, and improving our services, provided these interests are not overridden by your rights.
Consent: For sending marketing emails, where we rely on your explicit consent.
Legal Obligation: Processing required to comply with applicable laws and regulations.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We share your data only with trusted service providers essential for our operations, under strict confidentiality agreements:

Payment Processors: To securely handle payment transactions.
Shipping and Fulfillment Partners: To deliver your orders to you.
Analytics Providers: To help us understand website traffic and usage patterns (e.g., Google Analytics). This data is typically aggregated and anonymized.
Legal Authorities: If required by law, regulation, or legal process.

We ensure all third parties adhere to data protection standards equivalent to our own.

6. International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that differ from your own. We take appropriate safeguards, such as relying on Standard Contractual Clauses approved by the European Commission, to ensure your data remains protected in accordance with this policy.

7. Data Security and Retention

We implement robust technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS), secure server infrastructure, and access controls.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order information is typically retained for a period required by tax and commercial laws.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain conditions.
Right to Restrict Processing: Request limitation of how we use your data.
Right to Data Portability: Request transfer of your data to another service provider.
Right to Object: Object to our processing of your data based on legitimate interests.
Right to Withdraw Consent: Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws. You also have the right to lodge a complaint with your local data protection authority.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze trends, and personalize content. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect your experience on our site.

10. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such data.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

WriteDouce
Email: [email protected]